Services & Support

All-round Support Right from the Start

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Service Modules for your Success


We are a Reliable Service Provider for all our Customers

The key to the introduction and further development of new technologies or software systems is not only a market-proven solution but also a smooth project flow and the experience of the partner. Therefore, we see ourselves as a reliable service provider at our customers' side, with know-how and a service philosophy deeply integrated in our corporate philosophy.

In addition to the development of innovative software solutions for the documentation of internal company data and product lifecycle management, we therefore offer our customers full support from the very first minute, which continues even after the delivery of our developed solutions. We maintain an intensive and sustainable cooperation with our customers and support them in establishing the system in all business areas. Our services range from installation, configuration and customization programming to training and customer support and include all important service components necessary to be successful with keytech.

Installation

No matter if you introduce keytech PLM & DMS or extend the solution with new products or modules: You can count on having a competent partner at your side who understands your challenges and will set up and configure the solution according to your requirements.

Thus, a successful start with our solutions is guaranteed.

Individualization

Although one of our strengths lies in developing our software together with our customers, highly individual requirements in each customer project can lead to the need for highly specialized solutions.

Our experienced consultants are also available in these cases to work with you to find the optimal solution and adapt keytech to your needs.

Customer Support

Especially when there is the odd small problem with business software, it is great to be able to rely on a partner who can find a solution quickly and easily.

This is exactly the reason why our customer support team is available by phone and email to assist you in case of any problem and make you even more successful with keytech.

Our Services for the Perfect keytech Start


With Our Introduction and Training Concept
You can get Started with keytech PLM & DMS

Just as important as a reliable and functional software solution itself is a well-thought-out strategy for introducing the solution. There are basically two possible ways for new customers to introduce keytech: Our market proven best practice approach and a proven 5-step implementation concept.

keytech best practice

keytech best practice is an out-of-the-box solution that enables you to implement keytech PLM in the shortest time and at minimal cost.

To keytech best practice

5-Step Introduction Concept

Our 5-step implementation concept delivers a proven roadmap to your individual keytech solution from project kick-off to production start and project review.

To The 5-Step Introduction Concept